Terms of service

About these terms

Fiveways is operated by Fiveways Tech Pty Ltd (ABN 66 700 713 604). These terms explain use of our website and provide general terms for services where they are accepted as part of your engagement. “You” includes a person using the service and a business they are authorised to represent.

A separately agreed proposal, order or service agreement sets the scope, fees, billing, delivery, support and cancellation arrangements for paid work. It takes priority if it conflicts with these general terms, subject to rights that cannot lawfully be excluded. Browsing this website or sending an enquiry does not create a paid subscription or an obligation to buy.

Our services

Fiveways provides AI strategy, workflow implementation, integrations and AI assistants. Capabilities depend on the agreed work, available systems, permissions and configuration. Website examples illustrate possible workflows; they are not a promise that a particular feature is enabled in every deployment.

We agree the service scope and approval boundaries with you. An assistant may prepare drafts, perform approved actions or work within agreed rules. Changes to paid scope or fees require agreement; they are not created by a website update.

Your instructions and responsibilities

You must be authorised to connect accounts, provide information and instruct us on behalf of a business. Keep your account secure, provide accurate instructions and tell us promptly if access is compromised or an assistant acts outside agreed boundaries.

Use the service lawfully and respect other people’s privacy and intellectual property. Do not use it for unauthorised access, harmful code, fraud, unlawful surveillance, harassment or unsolicited communications that breach applicable law. Do not provide passwords or secrets in ordinary assistant conversations.

You are responsible for deciding who can receive business information, including in group conversations, and for reviewing work at the approval points agreed for your service.

AI outputs and human review

AI can produce incorrect, incomplete or outdated results. Check facts, sources, recipients and proposed actions before relying on them, particularly for material business decisions. Generated content is not a substitute for qualified legal, financial, tax or other professional advice.

Do not use an assistant as the sole basis for decisions about a person’s employment, housing, credit, health or legal rights. Google account data must not be used for creditworthiness or lending decisions. We do not promise particular commercial results or that AI output will always be accurate. This does not limit our obligations to provide services with the care required by applicable law.

Connected services and permissions

Google, messaging platforms, model providers and other connected services have their own terms and availability. Authorisation permits the specific connection; it does not transfer ownership of your account or information to Fiveways. Only connect services you are authorised to use.

You can revoke a Google connection in your Google Account settings and contact us about other disconnections. Revoking a connection may prevent the corresponding feature from working. Provider outages, permission changes or revoked access can interrupt a workflow; we will discuss an appropriate response within your service arrangement.

Information and intellectual property

Our Privacy policy explains collection, AI processing, sharing, retention and deletion, including additional restrictions for Google account data. These terms do not expand the uses of Google data described there.

You retain your rights in information and materials you provide. You permit us to process them to deliver the agreed services, subject to your instructions and applicable privacy restrictions. This permission is not a transfer of ownership.

Fiveways and its licensors retain rights in pre-existing software, website content, branding and methods. Ownership and licences for custom deliverables are set out in the relevant service agreement. Rights in third-party materials remain with their owners. AI output may not be unique or eligible for intellectual property protection.

Stopping or changing a service

You can stop using the website at any time. To change or end a paid service, contact hi@fiveways.ai; the agreed notice, payment and handover arrangements apply, together with any statutory cancellation rights.

We may restrict a connection or activity where reasonably necessary to address a security incident, unlawful use or a material breach of agreed terms. We will explain the reason and discuss restoration where lawful and practical. Ending a service does not itself erase records; see the privacy policy for deletion requests.

Consumer rights and responsibility

Nothing in these terms excludes, restricts or modifies rights, guarantees or remedies that cannot lawfully be excluded, including under the Australian Consumer Law. Where consumer guarantees apply, you may have rights to a remedy for a service failure.

Any additional allocation of liability for a paid engagement must be stated in its agreed service contract and remains subject to applicable law. These website terms do not impose a blanket waiver of liability or a customer indemnity.

Questions, disputes and updates

Please contact hi@fiveways.ai with a question or dispute so we can review it and work towards a resolution. This does not prevent either party from exercising legal rights or seeking urgent relief.

These terms are governed by the laws of New South Wales, Australia, subject to any mandatory protections and rights to bring proceedings elsewhere. We may update these website terms by publishing a new dated version. An update does not retrospectively change an existing paid agreement or authorise new uses of your data.